Company Policies | Star Point Packers and Movers Chennai

These policies are designed to maintain transparency between Star Point Packers and Movers and our customers. By booking our services, customers agree to the policies mentioned below. We always try to resolve concerns in a friendly and practical manner.

Service Policy

Our services include packing, loading, transportation, unloading, and basic shifting support as agreed during booking. The exact service scope depends on the discussion and confirmation at the time of booking.

Services are provided based on the confirmed quotation and discussion
Additional services (if required) may involve extra charges
Pickup and delivery schedules depend on traffic, route, and operational conditions
Customer cooperation is required during packing and delivery

Safety & Handling Policy

We take reasonable care while handling goods. However, safe packing and correct information from the customer also play an important role in preventing damage.

Fragile items must be informed in advance for special packing
Self-packed items are handled at customer risk
Valuable items (cash, jewelry, important documents) should be carried personally
We do not encourage packing of hazardous or illegal items

Payment Policy

Payment terms are discussed clearly before service confirmation. Customers are requested to follow the agreed payment schedule to avoid delays.

Advance payment may be required before starting the service
Remaining amount should be cleared at delivery time unless agreed otherwise
Payments can be made through cash or approved digital methods
Delay in payment may affect delivery or unloading

Cancellation & Rescheduling Policy

We understand that plans can change. Customers are requested to inform us as early as possible in case of cancellation or rescheduling.

Early cancellation helps avoid unnecessary charges
Last-minute cancellations may attract service or handling charges
Rescheduling depends on vehicle and team availability
Any advance paid may be adjusted or refunded as per discussion

Liability Policy

Star Point Packers and Movers takes reasonable care during handling and transportation. However, liability is limited as per industry norms and service agreement.

We are not responsible for damage due to natural calamities or unforeseen events
Damage claims should be reported immediately at delivery
Improper packing of undisclosed items is not covered
Liability is limited to service charges unless otherwise agreed

Customer Responsibility

Customer cooperation is important for a smooth relocation. Providing correct information helps us plan the move better.

Provide accurate pickup and delivery address details
Inform about lift availability, parking, and building rules
Be present or assign a representative during packing and delivery
Verify items before signing delivery confirmation

Need Clarification on Our Policies?

If you have any questions regarding our policies or services, feel free to contact us. Our team will explain everything clearly before booking.

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